Comments on: Sandisk Sansa USB problems

By: Jeanne

Jeanne — Sat, 07 Aug 2010 03:13:22 +0000

Horray! This solution worked. I have a different model with a square button in the middle, and this still worked. I wonder why it was not in any manual. I read the online pdf manual without receiving any help. Thank you so very much!!!

By: AL

AL — Tue, 03 Aug 2010 10:18:50 +0000

Thanks, worked for me. BUT still only one of the four USB cables I have work (and the one which does ISN’T the one Sandisk supplied)… Kudos for Sandisk for making such poor and finicky USB connectivity for such a simple device.

By: carlos

carlos — Sat, 17 Jul 2010 06:19:06 +0000

thanks alot for helping me !!!!!!!!!!!!!!!!!!!!!

By: Bigdaddyj

Bigdaddyj — Sun, 11 Jul 2010 11:12:54 +0000

I need help with my sansa disk and everytime when I oull the plug out of the sansa after its charging. it goes right off whenI was charging it for like 7 hours or less.so I tried again this time let it charge for 1 day, didnt work, 2days, didnt work 1 week, and it didnt work, will this trick also help me or do I have to spend my money and fix it?

By: Paul Haggo

Paul Haggo — Mon, 05 Jul 2010 20:24:42 +0000

thanks you… it worked great …

By: Kris

Kris — Mon, 28 Jun 2010 17:28:20 +0000

Oh, lord. I think I LOVE YOU. Thank you. (It’s been 2 and a half years since this was posted and they still haven’t put anything about it in the manual - which I DID read, btw, including the troubleshooting part).

By: Fred Sanders

Fred Sanders — Wed, 23 Jun 2010 08:49:54 +0000

for over a year, I was able to transfer MP3 files from a podcast, but suddenly out of the blue when I tried to do this recently I got an error message saying, “Cannot transfer file xxxxxxxxxxx.xxx. Device has either stopped working, or is disconnected.” I could not understand this as according to the system info, there was still 990 MB of free space in the memory, and the device was connected.
After many hours of unsuccessful searching for help yesterday, I went on to Google again this morning and came across your “Troubleshooting USB” page.
I tried your suggestion of locking the device, and then holding the middle button down. when I plugged the USB cable in. This procedure obliterated all the files that I had stored on the device, which is not a real problem, as I had listened to them all many times before, but I can now transfer files from my computer successfully.

You have earned my grateful thanks, because I have been struggling to correct this problem for a long time now.

By: Emily

Emily — Wed, 09 Jun 2010 00:15:24 +0000

Thank you so much for this information! I have had my Sansa Clip when it stopped being recognized by the computer. I’m so glad I didn’t have to go through customer service to solve this problem!

By: James

James — Tue, 01 Jun 2010 19:40:57 +0000

I had problem with my Windows XP computer reading my Sansa Clip after I had to wipe the computer clean following a nasty virus. Tech support at Sandisk said that I needed Windows Media Player 10 or higher to read Sansa Clip. Once I updated Windows Media Player, it worked like a charm.

Of note, there is a more permanent solution to the “hold the enter button down”. In Sansa Device, go to Settings, select USB Mode, select MSC instead of MTP. The achieves the same effect as holding the enter button down, but it is not satisfactory because you cannot read files already stored on the machine. The better solution is to load a more recent version of Windows Media Player.

By: James

James — Sun, 30 May 2010 22:10:22 +0000

The icon now appears, but the content of my clip does not show up.