My friend Hilit called me devastated and said that her Gmail account is blocked. Apparently some virus used her Gmail account for spam. One thing led to another and as of yesterday she can’t login any more to her Gmail, Picasa, Google Docs abd Google Calendar.
Can any of you help her? She tried to fill in some recovery forms but that didn’t solve anything. Just more and more questions and nothing helped. If you or any of your friends know someone in Google that knows someone in the Gmail team that will listen to her and try to help, please comment on this post or send her an email. If you can add a link to this post to your Facebook or Twitter, that would be great. Your help is appreciated.
Problem Solved!
When I heard about it, I thought that this could easily happen to me or to any of my friends. However, as I wrote once, there are ways to minimize the risk.
1. Instead of using a gmail address for your business, get your own domain and use Google Apps – the price is only $50/year. This way, if something happens, you can always point your mx record somewhere else. (Anyone tried Yahoo!?)
2. Once your get your own Google Apps account, forward the old Gmail account to the Google Apps account and set a vacation reply in the old gmail account, saying you have a new email address. It will take a few weeks and all your friends will update their address book.
3. Install Microsoft Outlook and configure it to download all your gmail messages (It will probably take a few days). Leave messages on server, no need to delete anything.
4. Install Google Apps Sync and upload all your gmail data to your new Google Apps account.
5. Configure your favorite email client to pop3 download all your emails on a daily basis from your new Google Apps account. Make sure you don’t delete anything from the server, this is just for backup.
Anybody has more tips?