YBO Interactive Blog

Yesterday I called Google Adwords Phone support. (In case you need the numbers: UK: +44-845-3580038  USA: 1-866-2-466453 )

When their (new) IVR asked me you my client ID, I gave them my customer’s client ID. It took them 5 seconds to let me know that I can not get phone support and they recommend the Google Adwords online help center.

That was surprising. I called Google Adwords many times, both to the US and UK office and they always answered the phone. What happened?

I tried to call again and it didn’t help, tried the US office and got the same result.

Few hours later I called again, this time they answered the phone. After they solved my problem I noticed that I gave them a different Client ID than the one I gave on the first call. I tried again the first ID, and it didn’t work. I tried the second one and it worked! I tried my MCC account and it worked. I tried another MCC account that I don’t use any more, and it didn’t work.

After checking a few IDs I can safely say that it is all about the money. Google likes advertisers that spend a lot of money and will also prioritize them when they call Tech Support. The poor advertisers will have to solve their problems online.

So if you need tech support and can’t solve your problems online, spend more money until they pink up the phone!

Google Adwords has a new interface. It has some new features and it looks pretty good. The problem is it is sooooooooooooo slowwwwww. It is full of Flash objects that make the page load forever and working with the web interface (as opposed to the Google Adwords Editor) turned into an impossible thing to do.

There are quite a lot of people complaining about it, asking Google to the leave the old interface as an optional feature, but I doubt it if Google will do it.

In any case, my recommendation is to work with the Adwords editor in any case where you need to actually work on the account, rather than just a take a quick look on statistics.

One more thing: I was looking hard for the Israeli phone number of Google Adwords. I spoke to some friends that have friends, and this number seems to be Top Secret. I can’t understand why but in any case, if you are looking for Google Adwrods Tech Support Phone number here are some numbers that can help:

UK: +44-845-3580038

USA: 1-866-2-466453 (1-866-2-Google)