All Google Adwords advertisers are equal, but some Google Adwords Advertisers are more equal than others.
Friday, November 20th, 2009Yesterday I called Google Adwords Phone support. (In case you need the numbers: UK: +44-845-3580038 USA: 1-866-2-466453 )
When their (new) IVR asked me you my client ID, I gave them my customer’s client ID. It took them 5 seconds to let me know that I can not get phone support and they recommend the Google Adwords online help center.
That was surprising. I called Google Adwords many times, both to the US and UK office and they always answered the phone. What happened?
I tried to call again and it didn’t help, tried the US office and got the same result.
Few hours later I called again, this time they answered the phone. After they solved my problem I noticed that I gave them a different Client ID than the one I gave on the first call. I tried again the first ID, and it didn’t work. I tried the second one and it worked! I tried my MCC account and it worked. I tried another MCC account that I don’t use any more, and it didn’t work.
After checking a few IDs I can safely say that it is all about the money. Google likes advertisers that spend a lot of money and will also prioritize them when they call Tech Support. The poor advertisers will have to solve their problems online.
So if you need tech support and can’t solve your problems online, spend more money until they pink up the phone!
